Is there a gap between what users do with your product and what they should be able to do? Do too many customers call your tech support line?
I help bridge the gap between what is and what should be, with tools like:
• crafted UI text
• job aids
• in-product help
• knowledge base articles
• user guides
• video tutorials
• online learning
• curriculum design
I keep content focused on the user and solve problems as early in the product life cycle as possible (solutions cost less that way).
Some of the different audiences I’ve worked with include:
VP Education; eCommerce
Chief Technology Officer; biotechnology
Apple Store technicians/Geniuses; high tech
California farmers; agriculture
Small business owners
Sales engineers; high tech
Retail managers; high tech
Technical writers; high tech
Technical support personnel; high tech
Homeowners; DIY Internet of Things
I’ve completed projects for:
Adobe
Apple, Inc.
ASK Computer Systems
CA FarmLink
Clover Network, Inc.
Intuit Inc.
Level Home Inc.
Magento (now Adobe (Magento))
Meta
Ross Real Estate
Santa Cruz Montessori
Syva
UVP
Yo Labs (now Yohana)
Zend
Learning seems to be integral to many, if not all, aspects of my life. I’m currently joyfully learning as a parent, a classical ballet student, a knitter, a novelist, a canine obedience competitor…. Life is good! You can read some of my thoughts on instructional design, my dog, and life, on my (very) occasional blog.
Chaos2Content is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.